We strive to ensure that you are satisfied with your purchases in our online store. If for any reason you are not satisfied with your order, we offer you the possibility to return the product under certain conditions.
Return Policy Conditions:
- Return Period
You have the right to return the product within 14 calendar days from the date of receiving the order, provided that the product has not been used, retains its packaging, and is in its original condition (no damage or signs of use). - Exclusions from the Return Policy:
- Products that have been used or damaged after receiving.
- Products subject to exchange or return under hygiene or personal item regulations.
- Products made to order or custom-made products.
- Returning Defective Products:
If you received a defective or damaged product, you have the right to a free return or exchange. To do this, you need to fill out a return request and send a photo of the damaged product to our support email. - How to Return a Product:
- Fill out the return form, which can be found on our website or contact our customer support.
- Return the product to the address provided by our company. You will be responsible for the shipping costs of returning the product, unless the return is due to a defect or mistake by the company.
- After receiving the product, we will conduct an inspection and process your refund or exchange within 14 business days.
- Refund Process:
Refunds will be made to the same card or payment method that was used during the purchase. Refunds typically take 5 to 10 business days after we receive the returned product at our warehouse. - Return Shipping Costs:
If you return the product on your own initiative, you will be responsible for the return and shipping costs. If the return is due to our mistake or product defects, we will cover all expenses.
Important Notes:
- Returns are only possible if the product has not been used, is undamaged, and contains all original tags and packaging.
- We reserve the right to refuse a return if the product does not meet the specified requirements.
How to Contact Us?
If you have any questions regarding the return of a product or need assistance, please contact our customer support using the contact details on our website.